This topic explains how to setup email queues for use with webmail in Q360. Email queue setup is mandatory for using webmail.

Prerequisites

The setup and configuration of webmail requires adjustments to the servers that host Q360 email and the Q360 database. Contact Solutions360 for assistance.

Create an email account

To configure an email queue, complete the following steps:

1. Go to Maintenance > Email Account Admin.
2. Click the Add button.
3. Enter details into the following fields:
   • Email Address
   • Type – select QUEUE
   • Check Active Flag
   • Check Public Flag
   • Check Send Flag
   • Send Flag
   • Mail Server
   • Mail Server Port
   • Mail Server Security
   • Mail Server Encoding
   • Receive Flag
   • Queue
   • Queue Title
   • Queue Type – select SERVICE
   • Company No. – This is essential in multi company environment with multiple domain.
   • Reply To Address
   • Reply To Name
4. Click the Save button.

Auto Reply

If you want to send an automatic reply when emails are received in Q360 for the above email account setup, check the Auto Reply flag. This will enable an HTML field towards the bottom for you to configure your auto reply email content.

Signature

The Signature sub-tab allows you to denote the queue signature. When someone sends an email using the email account, it will auto set this signature.

To set up multiple signatures from which to choose when sending mail, check out the Webmail – Multiple Signatures instruction.

Repeat the above steps to setup additional emails accounts to pull email into Q360. This email account setup is not required for all users. This is only required for shared/group email accounts.